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FREQUENTLY ASKED QUESTIONS
Simplify your shopping experience, and get quick answers to common questions on our website! If you don't find what you're looking for, feel free to reach out to us.
How can I modify or delete my account details?
To modify and/or delete your billing and/or shipping data, please write to spare@dbproject.com
Why is the delivery time of the order different from the one indicated in the individual product pages?
The delivery time of the order corresponds to that of the product with the longest delivery time among those included in the order. This ensures a single shipment and optimized logistics management.
What unit of measure are the items in?
The unit of measure for the items is "pieces," unless otherwise specified.
Which brands are spare parts compatible with?
Our spare parts are compatible with a wide range of bottling and packaging machinery manufacturers, including Sidel, Krones, Ocme, Acmi. See the complete list.
Are the products you sell original spare parts?
All spare parts on this website are compatible spare parts; we do not sell or provide original parts. There is no kind of connection or affiliation with manufacturers. On this website, names and brands, as well as original references, are used exclusively for informational purposes, to indicate the compatibility of our spare parts and the destination of the spare parts themselves.
What compatible spare parts do you sell?
The compatible spare parts available on our website are suitable for bottling and packaging machinery. Our spare parts include: mechanical components, such as screws, pins, plates; pneumatic components, such as silencers, fittings, cylinders, valves, and pressure reducers; as well as electrical components, such as photocells, motors, and solenoid valves. We also produce custom components based on your needs.
How long does it take for reverse engineering a part?
The time required for reverse engineering is determined following an analysis of the part by our design and sales team. The duration of this process depends on the complexity of the part and typically ranges from 1 to 4 weeks. In case of emergencies, this process can be expedited. For detailed information regarding the specific timing of your project, we encourage you to contact us directly.
Can I Receive a Sample to Test Your Spare Parts?
Want to test the quality of our spare parts? No problem! Contact our spare parts office to evaluate your request for a free trial. We are here to offer you the opportunity to personally verify the excellence of our products.
Is there a minimum order value?
You can place orders at any time without a minimum purchase value.
Are the prices inclusive of VAT?
Prices on our e-commerce are shown without VAT because the offer is intended for companies. Any VAT will be added at checkout.