FREQUENTLY ASKED QUESTIONS

To modify and/or delete your billing and/or shipping data, please write to spare@dbproject.com

The delivery time of the order corresponds to that of the product with the longest delivery time among those included in the order. This ensures a single shipment and optimized logistics management.

The unit of measure for the items is "pieces," unless otherwise specified.

A suspended order is an order that was temporarily placed on hold during checkout because it requires a custom quotation from our sales team.

This status is automatically triggered when one or more of the following conditions apply:

• Extra-standard dimensions or weight: The goods require special logistics management or a specific transport calculation.
• 24-hour urgent shipping: Express service available only for certain countries and subject to feasibility checks.
• Extra requests: Optional additional services, such as extra shipment insurance.

What happens next?

Your order is currently pending quotation. Our staff will review your specific requests and send you the updated details as soon as possible (including any extra shipping costs or dedicated options) to allow you to complete your purchase.

In the "Orders" section of your personal area, you can track the progress of your purchase. There are two possible statuses:

• Processing: Our warehouse is currently completing the picking process and preparing your order.
• Completed: Your order is fully prepared and is ready for shipment or ready for collection at our facility.

Our spare parts are compatible with a wide range of bottling and packaging machinery manufacturers, including Sidel, Krones, Ocme, Acmi. See the complete list.

All spare parts on this website are compatible spare parts; we do not sell or provide original parts. There is no kind of connection or affiliation with manufacturers. On this website, names and brands, as well as original references, are used exclusively for informational purposes, to indicate the compatibility of our spare parts and the destination of the spare parts themselves.

The compatible spare parts available on our website are suitable for bottling and packaging machinery. Our spare parts include: mechanical components, such as screws, pins, plates; pneumatic components, such as silencers, fittings, cylinders, valves, and pressure reducers; as well as electrical components, such as photocells, motors, and solenoid valves. We also produce custom components based on your needs.

The time required for reverse engineering is determined following an analysis of the part by our design and sales team. The duration of this process depends on the complexity of the part and typically ranges from 1 to 4 weeks. In case of emergencies, this process can be expedited. For detailed information regarding the specific timing of your project, we encourage you to contact us directly.

Want to test the quality of our spare parts? No problem! Contact our spare parts office to evaluate your request for a free trial. We are here to offer you the opportunity to personally verify the excellence of our products.