FREQUENTLY ASKED QUESTIONS

It is your own internal order/reference number. You can enter it for each order during the purchasing process. This optional code will facilitate the assignment of orders to your systems.

It depends on the order and the availability of the required spare parts. You can request an urgent quotation during checkout.

We accept payments via credit card, bank transfer, and other secure online methods.

We ship in DAP (Delivered At Place) mode. This means that the recipient will be responsible for any customs duties and taxes.

Delivery times vary depending on the availability of spare parts. You will find detailed information during the order process. Additionally, you can check the delivery status real-time in the Orders section of your private area.

We ship worldwide. Contact us for more detailed information on costs and procedures. Our team will be happy to provide you with all the necessary information for smooth and transparent shipping.

We offer shipping and pickup options at our warehouse. Select your preferred option during checkout.

Your security is our priority. To prevent unauthorized access, automatic logout occurs after 120 minutes of inactivity. To continue shopping, simply log in again. Your cart contents will be saved and ready for your next purchase.

Unfortunately, it is not possible to modify or supplement your order online later. Contact our sales team if you need support.

At times, it is possible to cancel the order, provided that the goods have not been packaged and are not yet ready for delivery. If you need to cancel an order, contact our sales team.